We take pride in our exceptionally high customer satisfaction rate, with over 95% of customers returning for subsequent orders. While our commitment is to deliver exceptional service, we understand that unforeseen circumstances may arise. In such cases, our Money Back Guarantee ensures that you have a clear understanding of the resolution process.
Our company strives for transparency in financial transactions between experts and customers. We assume responsibility for timely product delivery according to customer specifications. If an expert fails to meet their commitments, our Money Back Guarantee allows customers to claim a partial or full reimbursement.
As a platform, our website is not a party to contracts between experts and customers, and we do not monitor transactions. Refund eligibility may vary by region, and customers in areas with consumer law protections retain their rights. To initiate a refund, please contact us.
1. No tutor assigned yet:
– In rare instances where no expert is assigned, a 100% refund is guaranteed.
2. Late cancellation:
– If an expert is confirmed but the order is canceled before uploading, the refund ranges from 100% to 70% to cover company and expert efforts.
3. Late Delivery:
– An appropriate refund is provided for late delivery, determined case-by-case. No refund is granted if late delivery results from the customer’s failure to provide necessary information.
4. Disputed Claims:
– If dissatisfied, a Quality Assurance investigation determines refund eligibility.
5. Accidental Duplicate Order:
– Orders placed by mistake can be canceled for a full refund if requested before an expert is assigned.
6. Two Invoices Received:
– If billed twice, immediate notification with both receipts ensures a full refund.
7. Content Originality:
– A valid claim supported by evidence from a reputable service may qualify for a refund.
Product Usage:
– Product use for personal purposes or in another order on the website results in a minimum 70% release of the contract price.
Lower Than Expected Grade:
– We do not guarantee high grades, and no refund is offered for receiving a lower grade than expected.
Editing and Proofreading Dissatisfaction:
Refunds are not granted for editing or proofreading orders not meeting expectations.
– Refund Period Exceeded:
– Refunds are available within six months of the transaction date; none after.
Service Outages or Failures:
– No liability for outages beyond our control.
Upon refund confirmation, we process it within three business days. The company is not responsible for bank transfer fees or anomalies.
A chargeback may result in account suspension. Fees from chargebacks or payment disputes are the customer’s responsibility.
No activity for 180 days leads to account deletion, erasing associated personal data.
No refunds for deactivation. A 14-day window before permanent deletion allows for reactivation.
Third-party payment services ensure secure transactions, with payment information not stored on our servers.
Billing information is processed by payment providers, with the company not liable for third-party failures.
Customers and experts are responsible for fees and taxes, with service fees non-refundable unless the order evaluation is 0%.
Experts receive payment for confirmed products through third-party payment services, ensuring secure transactions.
Payments are for educational services only, with no allowance for fraudulent, criminal, or illegal activities.
Canceled orders prohibit product use. Full authorship is retained by the company.
Changes are communicated on the website, with major modifications notified via email. The most recent policy version is maintained on the website.
Updated: Nov 17, 2023
