Empowering Users of Health and Social Care
Aim
The aim of this unit is to enable learners to explore how to empower individuals using health and social care services in order to maximise their independence.
On successful completion of this unit a learner will:
1 Understand how the design and review of services promotes and maximises the rights of
users of health and social care services.
2 Understand how to promote the participation and independence of users of health and
social care services.
3 Understand the responsibility of managing and monitoring risks in health and social care
Settings.
4 Understand how good practice in the administration of medicine is essential for users of health and social care services.
content
1 Understand how the design and review of services promotes and maximises the
rights of users of health and social care services
Legislation and sector skills standards: current legislation and sector skills standards that are relevant to promoting the rights of individuals; inspection processes, powers, duties,
responsibilities, accountabilities, entitlements; organizations: providing services for vulnerable people Factors: policies, procedures; staffing eg staffing levels, shift patterns, continuing professional development; individual eg level of dependence, changing health status Communication: methods to overcome differences in communication eg second language, disability; recording information for continuous improvement eg best outcome for users of services, feedback, complaints, comments, inspection, recommendations for improvement
2 Understand how to promote the participation and independence of users of
health and social care services
Factors affecting independence and choice: dependence, independence, choice, constraints,
empowerment; physical, social, emotional, intellectual factors; changing needs, access to
information, participation in decision making Organizational systems: ensuring performance of workers, sources of information for individuals, empowering individuals
Considerations: possible tensions eg safety versus independence, rights responsibilities; individuals, others
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