HEALTH CARE OPERATIONS AND QUALITY

Module 4 – Case

HEALTH CARE OPERATIONS AND QUALITY

Assignment Overview

According to the Agency for Healthcare Research and Quality (2002), “a central goal of healthcare quality improvement is to maintain what is good about the existing healthcare system while focusing on the areas that need improvement” (para. 2). This assignment will familiarize you with the quality improvement (QI) approaches and models that health care administrators can effectively apply.

Case Assignment

Use the library to access the following book: The healthcare quality book: vision, strategy, and tools.  Review Chapter 4, Quality Improvement: Foundation, Processes, Tools, And Knowledge Transfer Techniques. There are six approaches/models of quality improvement discussed in Chapter 4.

Create an 8- to 10-slide PowerPoint (PPT) to discuss three of the six approaches/models of quality improvement discussed. Your presentation should address the following explicitly:

1. Explanation and/or reasoning for the importance of using quality improvement as a health care administrator. 
2. The steps, stages, or processes of each selected approach/model.
3. Example of health care administrator’s applicable use of each selected approach/model.

Assignment Expectations

1. Speaker notes, citations, and a reference slide are required.
2. Conduct additional research to gather sufficient information to support the information presented in PPT.
3. Support your case with peer-reviewed articles, with at least 2 references (you can use the book as one reference). Use the following source for additional information on how to recognize peer-reviewed journals: http://www.angelo.edu/services/library/handouts/peerrev.php.
4. You may use the following source to assist in formatting your assignment: https://owl.english.purdue.edu/owl/resource/560/01/

TRIDENT UNIVERSITY

BHA 320- MGT OF HEALTH PROGRAMS

Module 4 – SLP

HEALTH CARE OPERATIONS AND QUALITY

From the library access the following text: Healthcare Operations Management (Authors: Daniel B. McLaughlin & Julie M Hays). Review Chapter 1: The Challenge and the Opportunity (Introduction to Healthcare Operations).

Then, review common hospital operations problems at http://www.beckershospitalreview.com/hospital-management-administration/5-common-hospital-problems-and-suggestions-for-how-to-fix-them.html.

Select two of the problems identified in the above article and develop a 2- to 3-page paper assessing the reasons for the problems and possible solutions (recommended solutions should include a brief plan of action). In your paper, identity which of the ten action steps recommended by Institute of Medicine (IOM) to close the quality chasm is applicable to each selected problem. The ten action steps can be found on pages 6 and 7 of  the text or at the following link: http://www.nationalacademies.org/hmd/~/media/Files/Report%20Files/2001/Crossing-the-Quality-Chasm/Quality%20Chasm%202001%20%20report%20brief.pdf

SLP Assignment Expectations

1. Conduct additional research to gather sufficient information to support your identification of problems and recommended solutions
2. Limit your response to a maximum of 3 pages.
3. Support your SLP with peer-reviewed articles, with at least 2 references. Use the following source for additional information on how to recognize peer-reviewed journals: http://www.angelo.edu/services/library/handouts/peerrev.php.
4. You may use the following source to assist in your formatting your assignment: https://owl.english.purdue.edu/owl/resource/560/01/.